Returns & Refund Policy
Please read carefully before placing your order.
All Sales Are Final
At Ouraïa, we work hard to provide our customers with amazing fashion finds! Because we source our products globally, we operate under a Final Sale policy. This means we do not accept returns or offer refunds for change-of-mind purchases, size mismatches, or incorrect item selection.
Our Quality Promise
We stand by the quality of our pieces. If you receive an item that is damaged, defective, or incorrect, please reach out to our support team within 7 days of the delivery date.
To resolve issues quickly, please email adminouria@gmail.com with your order number and clear photos of the defect. We review these claims on a case-by-case basis and will provide a resolution—such as a replacement or store credit—should the item be verified as faulty.
Important Reminders
- Review Carefully: Please use our size charts and product descriptions before checking out to ensure the right fit.
- Hygiene: Due to the nature of our clothing and swimwear, all items are shipped in brand-new, unworn condition.
- Shipping: We are not responsible for lost or stolen packages once they have been marked as "Delivered" by the courier.