Returns & Refunds

Please read carefully before placing your order.

Our Satisfaction Guarantee

We want you to love your purchase. If you are not completely satisfied with your order, we are happy to help.

 

  • Easy Resolutions: Because we ship directly from our specialised international facilities, we do not require you to go through the hassle of shipping items back to us.

 

  • Issues or Defects: If your item arrives damaged, faulty, or not as described, please contact us at adminouraia@gmail.comwithin 30 days of delivery. Include your order number and a quick photo of the issue.

 

  • Our Promise: If your request is approved, we will issue a full refund. No need to return the item.

Questions? We are here to help.

Our client services team is happy to assist with any pre-purchase inquiries.

adminouraia@gmail.com